A plate of food hits the table, lands right in front of you. One of two things happens. Either you sit up and look at it and react to it, or nothing happens. If nothing happens then that restaurant is stuck in mediocrity forever.
The greatest gift of leadership is a boss who wants you to be successful.
When my company does a good job, we make people happy. They laugh, they smile, they have a good time - that's what we do for a living. Any business doing that is making a noble effort.
Failure is an extremely personal thing, and so is success. The problem with people is they don't own their failure, and if you don't own your failures, you're never going to own your successes.
Government employees make a good amount of money - income levels are very high in Washington, D.C. compared to other markets, so they are living in a bubble.
I think success is a relative term. If you're a caveman, success is capturing an elephant. Success is achieving better than the norm. Success is being exceptional. It's exceptional reputation, exceptional income, and exceptional respect.
Excuses destroy success every time.
When you're on-stage, you're expected to perform in the bar business. You shake hands. You smile. You're all positive energy: you add to your environment. When you walk in the door to the back of the house, that's like a stage door. You're off-stage now.